Fulfillment Policy

​Fulfillment Policy for Digital Fast 2025​

At the Digital Fast, we are committed to providing a seamless experience for our participants. This Fulfillment Policy outlines the terms and conditions regarding the delivery and access to our digital and physical products. By purchasing from us, you agree to the terms outlined in this policy.​

1. Order Processing

  • Order Confirmation: Upon successful payment, you will receive an order confirmation email detailing your purchase.​

  • Processing Time: Orders are typically processed within 1-2 business days.​

2. Delivery of Physical Products

  • Shipping Methods and Costs: Shipping costs are included in the product pricing. We utilize standard shipping services to deliver physical items.​

  • Materials may ship via USPS, UPS or LTL Freight.

  • Delivery Timeframe: Estimated delivery is within 5 - 10 business days after order processing. Please note that delivery times may vary based on location, order quantity and carrier.

3. Access to Digital Products

  • Digital Fast Workbook: Physical copies will be shipped as per the delivery policy above. Digital copies of the workbook are not available for sale or distribution.

  • Aro App access is granted through a registration portal for registered accounts.  Users within a Digital Fast program may gain access by registering their email through their appropriate church portal link prior to downloading the Aro App through the App Store or Google Play Store.  For Aro app terms and conditions please visit here.

4. Refunds and Cancellations

  • Digital Products: Due to the nature of digital products, these items are non-refundable once access has been granted.​

  • Physical Products: If you wish to cancel your order, please contact our customer support within 24 hours of purchase. Once the order has been shipped, cancellations are not possible.​

  • Damaged or Defective Items: Should you receive a damaged or defective item, contact us within 7 days of receipt for a replacement or refund.​

5. Customer Support

  • For any questions or concerns regarding your order, please reach out to our support team at support@digitalfast2025.com. We strive to respond to all inquiries within 48 hours.​

  • By participating in Digital Fast 2025, you agree to this Fulfillment Policy. We are dedicated to ensuring a meaningful and enriching experience as you embark on this journey